privacy policy

This Privacy Policy describes in detail how Vibe Producing ("we," "us," or "our") collects, uses, shares, stores, and protects personal data when you use our software products and related services (the "Software"). We are committed to safeguarding your privacy and complying with applicable data protection laws, including the Brazilian LGPD and, where applicable, the EU General Data Protection Regulation (GDPR). This document provides a thorough explanation of what information we gather, why we gather it, how long we keep it, who we may share it with, and what rights you have as a user.

1. Data Controller

Vibe Producing (Individual Operator)
Email: vibeproducing@gmail.com

As the data controller, we determine the purposes and methods of processing your personal data. This means that we decide how your information is collected, used, and safeguarded. If you have any questions about this policy, you should contact us directly at the address above.

2. Data We Collect

We collect various categories of personal data to ensure proper functioning of our Software, provide you with reliable services, improve our offerings, and meet legal obligations.

2.1 Personal Identification Data

Name: Provided during purchase or registration to associate a license or subscription with a specific individual.
Email Address: Used for license delivery, billing, notifications, password resets, and support communications.
Payment Information: Processed securely via third-party processors (e.g., Stripe, PayPal). We do not store your credit card number or sensitive payment details locally; instead, these are held by the payment provider under their own security protocols.

2.2 Service Usage Data

License or Subscription Details: Includes plan type, activation date, billing cycle, and payment history, which help us manage your access.
Usage Logs: Events such as activation, crashes, update checks, error diagnostics, and other technical interactions.
Support Requests: Copies of messages, questions, or bug reports that you submit to our team.

2.3 Technical & Analytics Data

Device & System Information: Operating system version, device type, CPU/GPU specifications, RAM capacity, and DAW integration details, to optimize performance.
IP Address & Browser Data: Collected when you access our website, cloud services, or activate your software, useful for regional compliance and security.
Cookies & Tracking: We use cookies, pixels, and similar technologies for authentication, navigation preferences, analytics, and security monitoring.

3. How We Use Your Data

We collect and process your data to serve specific purposes, which include but are not limited to:

Provide & Maintain the Software: Deliver licenses, manage activations, verify authenticity, and ensure features function properly.
Billing & Payments: Process charges, manage renewals, and handle refunds.
Customer Support: Investigate and respond to support tickets, crash reports, and troubleshooting inquiries.
Communications: Send updates, product announcements, release notes, and security advisories. Marketing messages are only sent if you consent.
Analytics & Improvements: Track product usage patterns, detect bugs, improve interfaces, and design new functionality.
Legal Compliance: Maintain proper records for taxation, fulfill obligations under LGPD or GDPR, and respond to lawful requests.

4. Legal Basis for Processing (GDPR)

For EU residents, we rely on the following legal bases:

Contractual Necessity: To provide access to software features and fulfill licensing agreements.
Legitimate Interests: For fraud prevention, network security, and continuous product development.
Consent: For sending newsletters, marketing communications, or optional telemetry.
Compliance: To meet statutory obligations in Brazil, the EU, or other jurisdictions.

5. Data Sharing & Third Parties

We may share data with trusted third parties to support our operations:

Payment Providers: Stripe, PayPal, or similar providers handle payments securely.
Hosting Providers: Used for licensing servers, websites, and cloud services.
Analytics Services: Such as Google Analytics to analyze aggregate user behavior.
Legal Authorities: If compelled by law or regulatory requirement.
Business Transfers: In the event of mergers, acquisitions, or restructuring, we may transfer data while ensuring safeguards are maintained.

We will never sell, rent, or trade your personal data for external marketing purposes.

6. Cookies & Tracking Technologies

Cookies and tracking help personalize your experience and secure the platform:

Authentication Cookies: Ensure that sessions remain secure and users are recognized.
Analytics Cookies: Measure traffic, detect issues, and optimize workflows.
Preference Cookies: Store user choices (language, theme, login info).

You can disable cookies in your browser, but this may impact certain features such as login persistence or support functionality.

7. Data Retention

We retain personal data only as long as necessary:

Account & Billing Data: Stored for the active duration of your subscription and for five years afterward for tax compliance.
Usage Logs & Crash Reports: Kept for up to two years to support analysis and stability improvements.
Marketing Consents: Retained until you revoke consent.

After retention periods expire, data is securely deleted or anonymized.

8. Your Rights

Depending on your location, you may exercise rights such as:

Access & Portability: Obtain a copy of your stored data in a structured, machine-readable format.
Rectification: Correct inaccurate information in your records.
Erasure: Request deletion of your data where legally permissible.
Restriction & Objection: Limit or object to specific processing activities, such as analytics or marketing.
Withdraw Consent: Cancel consent for optional tracking or communications.

All requests should be sent to vibeproducing@gmail.com, and we will respond in line with legal timeframes (e.g., 30 days under GDPR).

9. Data Security

We employ robust safeguards to protect your data:

Encryption: TLS encryption secures data in transit, and sensitive elements are encrypted at rest.
Access Controls: Data access is limited to authorized personnel under strict confidentiality agreements.
Monitoring: Systems are continuously monitored for vulnerabilities and unauthorized access attempts.
Audits: Regular internal and external audits ensure compliance with LGPD, GDPR, and security best practices.

No system is completely invulnerable; therefore, we cannot guarantee absolute protection.

10. International Transfers

Your information may be processed outside Brazil, including jurisdictions like the EU and the United States. When data is transferred internationally, we apply appropriate safeguards, such as Standard Contractual Clauses (SCCs) approved by the European Commission or equivalent mechanisms.

11. Children’s Privacy

Our Software and services are directed at adults. We do not knowingly collect data from anyone under 18. If a parent or guardian believes a child has provided us data, please notify vibeproducing@gmail.com so we can promptly remove it.

12. Changes to This Policy

We may update this Privacy Policy periodically. Any substantial revisions will be communicated clearly via email and/or our website. Notice will be given at least 15 days prior to changes taking effect, so users have the chance to review the updates.

13. Contact Information

For any privacy-related inquiries, access requests, or complaints, please contact:
Vibe Producing
Email: vibeproducing@gmail.com

By continuing to use our Software, you acknowledge that you have carefully read, understood, and agreed to this Privacy Policy in its entirety.