Refund Policy

REFUND POLICY
Last updated: 1 September 2025

This Refund Policy explains Vibe Producing’s ("we," "us," or "our") position on refunds for software purchases, licenses, and subscriptions. By purchasing, downloading, or activating our products, you agree to this policy in addition to any statutory rights you may have under consumer protection laws in your jurisdiction.

1. General Policy: No Refunds

All sales are final. Once you have purchased or subscribed to a Vibe Producing product, fees are non-refundable. We do not provide refunds for:

  • Partially used subscription periods.

  • One-time software purchases after license delivery.

  • Situations where the Software does not meet subjective expectations (e.g., "not what I imagined").

  • Technical issues arising from unsupported operating systems, hardware, or DAW environments.

2. Exceptions to the No-Refund Rule

Refunds will only be issued in the following exceptional circumstances:

  • Payment Errors: Duplicate charges or erroneous transactions caused by our payment processor.

  • Fraudulent Use: Unauthorized purchases proven to have been made with stolen payment details.

  • Legal Obligations: Where local consumer laws require refunds in specific cases.

Requests under these categories must be submitted within 14 days of the transaction date.

3. Refund Request Process

To request a refund under exceptional circumstances:

  • Contact us at vibeproducing@gmail.com with your order number, account details, and a description of the issue.

  • Our team will verify eligibility using our payment and licensing records.

  • If approved, refunds will be processed via the original payment method within 10 business days.

  • You will receive email confirmation once your refund is issued.

4. Non-Refundable Scenarios

To avoid confusion, please note that refunds will not be granted in cases such as:

  • Changing your mind after purchase.

  • Incompatibility due to outdated or unsupported hardware/software environments.

  • Dissatisfaction with features when the Software is functioning as described.

  • Failure to cancel before automatic subscription renewal.

5. Chargebacks & Disputes

We encourage users to contact us before initiating a chargeback. If a chargeback is filed without valid grounds, we reserve the right to contest the claim and may suspend or terminate related accounts.

6. Contact Information

For all refund-related inquiries, please contact:
Vibe Producing
Email: vibeproducing@gmail.com

By purchasing or subscribing to our Software, you acknowledge that you have read, understood, and agree to this Refund Policy as part of Vibe Producing’s Terms & Conditions.